Recently, the technical engineers of Wuhan Jindian Technology Co., Ltd. drove an electric test car to respond to the urgent test needs of customers, and rushed to the Hunan test site as soon as possible with a batch of equipment purchased by the customer. This trip not only delivered the equipment urgently used by customers to the customer site, but also provided customers with comprehensive commissioning and equipment training services.

    On the day of departure, in order to make reasonable plans and arrangements based on the actual situation of the customer’s site, the technical engineer learned about the on-site test from the customer during the journey. Through communication, it was learned that the commissioning site included two 35kV substations and one 110kV substation, and the customer’s personnel had no experience in using relevant equipment. In addition, it was agreed that the two parties would meet directly at the project site the next day.

    Arriving at the project under construction designated by the customer, our staff assists the customer in the equipment inventory, and after the verification is correct, the commissioning training will be officially started.

    Our technical engineers first gave a detailed explanation of each equipment, and demonstrated the equipment such as wiring, setting parameters, readings, and tests one by one, and also gave a detailed explanation of the possible situations in the test. Subsequently, the customer was allowed to operate the equipment on-site by himself, and patiently and meticulously answered the problems encountered by the customer in practice, which was highly recognized by the on-site personnel.

    It lasted 7 days. Our technical engineers followed the customer to carry out debugging. At present, the customer has been able to apply the equipment proficiently in the test. Customers in this trip highly praised the professionalism of the after-sales personnel of Jindian Technology, and also expressed their high recognition of the quality of Jindian Technology’s products. Every bit of effort has resulted in customer satisfaction and good reputation. This service is not only Helping customers solve the problems in the use of equipment, and further deepening the friendship and trust between our company and customers.

    The service is nothing trivial, and the details can be seen from the truth. Jindian Technology always engraves the customer first service concept in its heart. Because of this, Jindian Technology's after-sales service system has won praise from many customers. In the future, we will, as always, meet customer needs with better quality and more professional services, so as to repay customers for their support and love for Jindian Technology!