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After-sales Support | Efficient Debugging to Solve Challenges—Jindian Technology Safeguards Customer Equipment.
Publish time:
2025-12-17 08:42
Source:
/After-sales service/
Lay a solid foundation for customer operations and maintenance with professional services. Although this time the customer has ample testing time and no urgent requirements from the owner, considering our staff’s lack of experience and the high priority we place on meeting the owner’s needs and ensuring successful on-site testing and acceptance, we have specially invited our company to provide technical training. This will help our staff become familiar with the testing site and equipment operation in advance, laying a solid foundation for our subsequent service to the owner. Upon receiving the request, we responded immediately and promptly traveled to the customer’s site to carry out commissioning and training. The key focus of this commissioning effort covers three categories of core equipment: the variable-frequency resonant test system NR-BX-108kVA/108kV, Power-frequency test transformer NR-YD-5kVA/50kV, DC high-voltage generator NR-ZGF-120kV/2mA, and others. Our technicians strictly adhere to operating procedures, systematically calibrate and optimize the equipment’s parameters. While completing equipment commissioning, they also help customer personnel master essential operational skills, earning high praise from our clients.
Enter During the debugging phase, the engineering team tested each device function one by one and meticulously adjusted the parameters to ensure stable system operation and meeting performance standards. At the same time, the team also simulated various operational scenarios to verify the equipment’s reliability and safety, ensuring that it can meet the customer’s actual production requirements.
The successful completion of the equipment’s basic installation and commissioning this time is just the starting point of our service. The engineering team from Jin Dian Technology has now further focused on the customer’s long-term operation and maintenance needs, proactively offering free technical training. They provide step-by-step guidance on equipment operation procedures, meticulously outline daily maintenance precautions, and demonstrate on-site troubleshooting and problem-solving techniques. Using clear, easy-to-understand language and intuitive hands-on demonstrations, they help the customer’s team quickly become proficient in using the equipment. This professional service, which exceeded expectations, has earned high praise from the customer for Jin Dian Technology’s technical expertise and sincere commitment to service.
This after-sales service mission has been successfully concluded. Our customers have expressed high recognition and full praise for the stable performance of Jindian Technology’s products, the professionalism of our technical team, and the efficient and attentive level of service we provide. Moving forward, Jindian Technology will remain committed to the spirit of relentless pursuit of excellence, continuing to deepen our expertise in the field of high-voltage electrical testing equipment. With even stronger technological capabilities, a more dedicated service attitude, and an even more comprehensive after-sales support system, we will serve each customer with utmost care and sincerity. We are committed to providing our power industry partners with high-quality equipment and end-to-end technical support, working together to promote the high-quality development of the industry and demonstrating through concrete actions our brand commitment of “technology first, service paramount.”
Wuhan Jin Dian Technology Co., Ltd. (referred to as “Jin Dian Technology”) was founded in 2014 in Wuhan East Lake New Technology Development Zone—the “Optics Valley” of China. It is a nationally recognized high-tech enterprise that leads the country in the integrated research and development, design, and manufacturing of intelligent power testing equipment, test instruments, integrated testing systems, and comprehensive solutions. Jin Dian Technology has established deep industry-research collaborations with numerous scientific institutions, including Wuhan University, Huazhong University of Science and Technology, and the Wuhan High-Voltage Research Institute of State Grid, thereby building a technology development system with fully independent intellectual property rights. The company has obtained more than 60 patents both domestically and internationally, including 3 invention patents and 28 software copyright patents. Its products have been certified under the ISO9001 international quality management system, the ISO14001 environmental management system, and the ISO45001 occupational health and safety management system. The company has successively received awards from the government, including the National Science and Technology-based Small and Medium-sized Enterprise Award and the Optics Valley... Gazelle Enterprise Honors such as “Little Giant” Enterprise in Science and Technology, National High-Tech Enterprise, and Large-Scale Industrial Enterprise.
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ADD：Building c3-09b, optical valley core center, 303 Optical Valley Avenue, Donghu New Technology Development Zone, Wuhan, China
Hotline: 400-027-1230
Tel: +86-027-8769-0177
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+86-177-6240-6910
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