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Providing debugging services for customers in Shaanxi!
Publish time:
2021-03-05 13:37
Source:
Recently, after receiving an after-sales service request from Shaanxi Electric Equipment Company, Jindian Technology immediately dispatched technicians to the customer's location in Xixian New Area, Shaanxi Province, to debug the testing equipment purchased from our company and provide operational training.
Customer Background Introduction
Shaanxi Electric Equipment Company's business scope includes: R&D, design, manufacturing, sales testing, related equipment sets, technical research services and engineering contracting of power transmission and distribution and control equipment; application of power electronics technology and equipment, control technology and equipment in smart grids, clean energy, and energy conservation and emission reduction, R&D, design, manufacturing, sales, and service of related equipment, instruments and meters; self-operated and agency import and export business of various goods and technologies; design and construction of power transmission and transformation projects, urban and road lighting projects, and power projects; installation, maintenance, and testing of power facilities, and construction of related projects, as well as technical consultation, agency, and technical services for related businesses.
Equipment Debugged:
On-site Environment
After arriving on-site, our technicians, following the customer's arrangement, provided explanations in two parts: theory and practical operation.
To facilitate the customer's independent completion of various electrical tests in the future, a brief introduction to each piece of equipment was given first, followed by an in-depth explanation of each module within the equipment. This included: the selection of each module, the testing principle, and the testing wiring. Our technicians patiently provided detailed explanations and operation instructions for each piece of equipment.
Debugging Site
This debugging session first involved a detailed explanation of the equipment's operation and theoretical knowledge, followed by a practical demonstration to the customer, highlighting key points and difficulties during operation. Finally, the customer was allowed to operate the equipment themselves, with the engineer providing guidance. A corresponding debugging and training plan was developed for different products, aiming to ensure the customer's proficient use of the equipment in their future work.
Through communication and debugging training, the customer essentially mastered the use of the equipment and thoroughly understood the techniques for analyzing test data.
This after-sales service was successfully completed, and the customer gave high praise to our products and services. In the future, Jindian Technology will continue to explore the path of excellence, serving every customer with a professional and dedicated attitude.
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