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Building a Monument to Quality with Excellent Service: The Journey of Jindian Technology's Power Equipment After-Sales Service
Publish time:
2024-07-26 15:29
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In the development process of the power industry, every procurement and delivery of equipment carries trust and expectation. Recently, our company received a power equipment procurement order from a customer in Jiangxi Province, and we, with our commitment to high-quality and efficient service, have delivered a satisfactory answer to this trust.
The key equipment procured by the Jiangxi customer this time—the NR-CJ-200kV/10kJ fully automatic lightning impulse voltage generator—is mainly used for lightning impulse voltage full-wave, lightning impulse voltage chopped wave, and operating impulse voltage wave impulse voltage tests on power equipment and other test samples to test insulation performance. It can generate standard lightning waves , operating waves, chopped lightning waves, oscillating lightning waves, oscillating operating waves, steep waves of line insulators, composite insulators steep waves, and transformer induced operating waves, a total of eight types of impulse voltage waveforms. It is at the leading level domestically and reaches the advanced level of similar international products. Its features include complete set configuration, complete voltage levels, small loop inductance with filtering measures; convenient wave adjustment, simple operation, good synchronization performance, reliable operation, high degree of automation using constant current charging automatic control technology, strong anti-interference ability; successful development of impulse waveform digital analysis system and impulse voltage test data microcomputer online processing system , greatly improving the technical level and efficiency of impulse voltage testing.
To ensure that the customer can skillfully master the use of the equipment, our after-sales technical team went to the customer's company. They comprehensively and thoroughly explained the key role of the instrument in the entire set of power equipment and meticulously sorted out the connection relationships between various instruments. Furthermore, the technicians painstakingly debugged the fully automatic lightning impulse voltage generator and conducted basic tests on other equipment in the customer's laboratory.
Through repeated patient explanations and rigorous testing, the customer quickly mastered the use of the equipment and could independently conduct experiments. However, we know that perfect service lies not only in the transmission of technology but also in the guarantee of safety. Therefore, the after-sales technical personnel emphasized the safety precautions for high-voltage testing and other safety issues at the end, deeply instilling safety awareness in the customer's mind.
"Service is no small matter." This is the principle that our after-sales service team always keeps in mind. We know that product quality is the cornerstone of winning the market, while a sincere attitude and high-quality and efficient service are the key to winning over customers. In the face of customers' constantly emerging new needs, we continue to improve our value-added service level, with a spirit of reverence to handle customer service projects, always adhering to the customer first principle.
In the future, we will continue to uphold this original intention and mission, continuously optimize our services, and provide even more excellent service experiences for every customer with more professional technology and more caring attention. Let us work together to create a brilliant tomorrow for the power industry!
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