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With excellent service, cast a monument of quality: the after-sales journey of power equipment of Jindian Technology
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- Time of issue:2024-07-26 15:36
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(Summary description)
With excellent service, cast a monument of quality: the after-sales journey of power equipment of Jindian Technology
(Summary description)
- Categories:News Center
- Author:
- Origin:
- Time of issue:2024-07-26 15:36
- Views:
In the future, we will, as always, uphold this original intention and mission, continue to optimize services, and provide every customer with a better service experience with more professional technology and more intimate care. Let us work together to create a brilliant tomorrow in the field of electric power!
The key equipment purchased by Jiangxi customers - NR-CJ-200kV/10kJ automatic lightning impulse voltage generator, which is mainly used for power equipment and other samples for lightning impulse voltage full wave, lightning impulse voltage interception and operating impulse voltage wave impulse voltage test, to test the insulation performance. It can produce a total of eight impulse voltage waveforms, including standard lightning wave, operation wave, lightning interception, oscillation lightning wave, oscillation operation wave, line insulator steep wave, synthetic insulator steep wave and transformer induction operation wave, which can be in the leading position in China and reach the advanced level of similar products in the world. It has a complete set of configurations, complete voltage levels, small loop inductance and filtering measures; Convenient wave regulation, simple operation, good synchronization performance, reliable action, using constant current charging automatic control technology, high degree of automation, strong anti-interference ability; The successful development of the shock waveform digital analysis system and the impulse voltage test data microcomputer online processing system, which greatly improved the technical level and test efficiency of the impulse voltage test.
In order to ensure that customers can be proficient in the use of equipment, our after-sales technical team goes to the customer's company in person. They comprehensively and in-depth explained the key role of the instrument in the whole set of power equipment, and carefully sorted out the connection relationship between each instrument. Not only that, but the technicians also worked tirelessly to fine-tune the fully automatic lightning impulse voltage generator, while other equipment was tested in the customer's laboratory.
In the patient explanation and rigorous testing, the customer quickly mastered the essentials of the use of the equipment and was able to carry out the test work independently. But we know that the improvement of service lies not only in the transfer of technology, but also in the guarantee of safety. Therefore, the after-sales technicians emphasized the safety issues such as the precautions for the high-voltage test at the end, and deeply implanted the safety awareness in the hearts of customers.
"Service is no trivial matter", this is the concept that our after-sales service team always keeps in mind. We are well aware that product quality is the cornerstone of winning the company, and sincere attitude and high-quality and efficient service level are the key to impress customers. In the face of the emerging new needs of customers, we continue to improve the level of value-added services, grasp the customer service project with awe, and always adhere to the customer first.
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