Under your support and trust, in order to protect your interests, make you get better and better service, and also for our company to establish a good corporate image, we are in line with the business philosophy of "leading the market with technology, winning customers with service", and provide you with relevant services in strict accordance with the contract requirements and product technical specifications, so as to meet the needs of users to the greatest extent.
With the principle of "do a good job in pre-sale, in sale and after-sale service with enthusiasm", we solemnly promise to you.
Pre sales service commitment
1. We guarantee to send the product information you need to your company within 24 hours;
2. We guarantee to answer your technical consultation at any time;
3. We guarantee to make a unified and reasonable quotation for the products you require in time;
4. We always welcome your visit and provide you with all kinds of convenient conditions.
After sales service commitment
1. Since the date of purchase, in normal use of any quality problems, we guarantee: one year free warranty, lifelong maintenance;
2. Be responsible for guiding the site installation and commissioning of the equipment and the trial operation of the complete set of equipment; Technical training for technical personnel and operators related to users;
3. After the normal operation of the system, at the end of each quarter of the year, the user will be asked about the operation status of the system and answer the questions raised by the user.
On sale service commitment
1. We guarantee to sign a scientific (technical agreement) and standard business contract with you;
2. We guarantee to strictly implement the terms of the contract on time, quality and quantity;
3. We promise to provide you with delivery, installation, debugging and training services according to the contract.
ADD：Building c3-09b, optical valley core center, 303 Optical Valley Avenue, Donghu New Technology Development Zone, Wuhan, China